Registration of an escape report
2. A copy of the sponsor's valid passport or ID card.
3. Request to register an escape report.
1. Visit the Public Services Department (Al Awir).
2. Get an automated queue ticket and wait.
3. Submit the request fulfilling all conditions and documents (if any) to the customer service employee
4. Pay the service fees (if any).
AMER Service Center:
1. Visit the nearest AMER Center.
2. Get an automated queue ticket and wait.
3. Submit the request fulfilling all conditions and documents (if any) to the customer service employee
4. Pay the service fees (if any).
Note: An SMS is sent to the customer + an email to the customer with the status of the request:
• In case of deficiencies on the request, the customer will be notified of the need to attach the deficiencies within 30 days, and in case they are not attached, the request will be canceled
• In case there are no deficiencies on the request, the customer will be notified of the approval and the approved request will be sent by e-mail
In case the request is submitted at AMER centres, an additional fee of AED 100 will be collected.
The request should be submitted by the sponsor
Airport Service Center – Terminal 3.
AMER Centers